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"Not great "

About: University Hospitals of Morecambe Bay NHS Foundation Trust

Was taken to a&e on Tuesday and received excellent care could not fault it. Was told I had rsv and was advised to return if I struggled to breathe again. The Wednesday night I could not breathe so I went back to a&e. When I saw the doctor he said "You only have the flu you should have just stayed at home and drunk fluids". I was disgusted and upset by this remark as I was struggling to breathe and was told to come back if I was struggling again. He brushed my symptoms off and told me I just had the flu and to get over it basically. Due to this I shall not be returning even if I have a medical emergency, I would rather travel somewhere else to receive care that is acceptable.

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Responses

Response from University Hospitals of Morecambe Bay NHS Foundation Trust 11 months ago
University Hospitals of Morecambe Bay NHS Foundation Trust
Submitted on 22/05/2023 at 11:43
Published on nhs.uk at 11:45


Hi there, thank you for your comments. We'd really like to investigate this further, and encourage you to contact our Patient Relations team directly to help us carry out this work. You can reach them by phone on 01539 716621 or email commentsandcomplaints@mbht.nhs.uk. Thank you again.

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