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"Coldness in the Radiotherapy Dept."

About: Beatson West of Scotland Cancer Centre / radiology

(as the patient),

On each occasion when I have attended for my radiotherapy at the Beatson I have been extremely cold.

There doesn’t appear to be much heating in the room where the radiotherapy takes place considering that patients have to take off some of their clothing depending on where the radiotherapy is ( in my case I have to remove all my clothing from the waist up as I have breast cancer).

The poor radiographers hands are absolutely freezing and that is not pleasant when they have to put their hands on my upper body to get me into the right position.

The staff themselves are amazing and how they can put up with that level of coldness just amazes me.

That level of coldness may be acceptable on a warm summer’s day but in the middle of December it is totally unacceptable.

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Responses

Response from Margaret Gray, Clinical Service Manager, Specialist Oncology Services (Beatson), NHS Greater Glasgow and Clyde 2 years ago
Margaret Gray
Clinical Service Manager, Specialist Oncology Services (Beatson),
NHS Greater Glasgow and Clyde
Submitted on 16/12/2022 at 11:02
Published on Care Opinion at 11:02


Dear Falkirk Lady,

Thank you for taking the time to comment on your Radiotherapy experience. I am so sorry to hear how cold the area was and completely understand how uncomfortable that must be for patients and staff. I have passed your comments onto both the Head of Radiotherapy and the Site Estates Manager. The Estates Department are currently investigating and will monitor the temperature and take any actions that are required. The Head of Radiotherapy will share your lovely comments with the staff. They will really appreciate such positive feedback.

Kind Regards

Margaret Gray

Clinical Service Manager

Specialist Oncology

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