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"Staff have been exceptional"

About: Daisy Hill Hospital / Elective Overnight Stay Centre/Gynaecology Ward Daisy Hill Hospital / Emergency Department

(as a staff member posting for a patient/service user),

My Daisy Hill Hospital experience began in the Emergency Department. My care down there was absolutely brilliant and I was up onto the ward in 4 hours. The staff were all exceptional down there.

I was then moved up onto the Female Surgical Ward. It has all been fine up here. All the staff have been great except one nurse. They never really spoke to me and she didn't flush the cannula before putting the IV up. The rest of the staff have been really excellent. Tracey, the sister, who was there on my first night, was absolutely amazing.

The ward itself is very clean and has been comfortable enough. If you need anything at all the staff would get it for you. The food has been ok - nothing like the food you would get at home but you would eat it if you were hungry.

When it comes to improvements, the only things I could think of would be a bag to put your rubbish in and a box of tissues on the locker. Other than this, everything has been fine

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Responses

Response from Josie Matthews, Lead Nurse, Surgery & Elective Care, Southern Health and Social Care Trust about a year and a half ago
Josie Matthews
Lead Nurse, Surgery & Elective Care,
Southern Health and Social Care Trust
Submitted on 23/12/2022 at 11:09
Published on Care Opinion at 11:09


Dear Natbs79,

Thank you for taking the time to post your feedback on Care Opinion. Feedback like this is greatly valued and I will ensure Sr Tracey reads your lovely comments. I am sorry to read that you did experience a poor standard of care during a care intervention. Please feel comfortable to report any concerns of care to the nurse in charge and we will action at the time. Sr Caraher will raise this area of concern with intravenous management with all staff.

I wish you a happy and healthy Christmas.

Regards

Josephine Matthews

Lead Nurse SEC

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