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My sister getting her wheelchair

Posted By Brother

"My sister getting her wheelchair"

About: WestMARC (Forth Valley) / Adult Wheelchair Clinic

(as a relative),

Welcomed by Tracey. She worked so hard to make sure the chair was perfect for my sister.  Despite my sister being so excited about her chair that she made it incredibly difficult for Tracey and her assistant to change anything.  Working under a constant stream of don't touch that....leave my chair.....etc.... staff were brilliant...positive...caring and kind.

Thank you so much.

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Responses

Response from Angela McLaren, Operational Service Manager, WestMARC, NHS GreaterGlasgow and Clyde 16 months ago
Angela McLaren
Operational Service Manager, WestMARC,
NHS GreaterGlasgow and Clyde

Submitted on 09/12/2022 at 12:01
Published on Care Opinion at 12:01

picture of Angela McLaren

Dear Brother

Thank you for your wonderful feedback. I am delighted to hear that your sister has now received her wheelchair. I am sure this will make such a difference to you both. Our staff are very patient focused and appreciate that fittings can be difficult for the patient and families involved and can take time to get ensure this meets the patients needs.

I will make sure your comments are shared with Tracy, one of a team of Specialist Occupational Therapists.

We welcome your support.

Best wishes

Angela

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