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Care Opinion

PAW Ward has been good to me

Posted By Shagq75

"PAW Ward has been good to me"

About: Daisy Hill Hospital / Paediatric Ambulatory Ward (PAW)

(as a staff member posting for a patient/service user),

Environment

Environment

Reception

Reception

Cleanliness

Cleanliness

Transport

Transport

It took a long time to get parked

Finding your way

Finding your way

My mum had to ask reception where it was

Staff attitude

Staff attitude

Treatment

Treatment

Other patients

Other patients

I love the staff

Nurses

Nurses

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Responses

Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust about a year and a half ago
Southern Health and Social Care Trust

Submitted on 08/12/2022 at 12:44
Published on Care Opinion at 12:44

Thank you for posting about your experience in Daisy Hill Hospital we do welcome all feedback to help us improve the service we offer.

I wish to apologise for the difficulties you experienced parking on the Daisy Hill Hospital site and the distress this caused you. The hospital site is extremely busy and the Trust recognises that parking can be challenging for service users, visitors and staff.

Response from Jodie Kenny, Lead Nurse for Acute Paediatric Services DHH, CYP, Southern Health and Social Care Trust 16 months ago
Jodie Kenny
Lead Nurse for Acute Paediatric Services DHH, CYP,
Southern Health and Social Care Trust

Daisy Ward DHH, Daisy Short Stay Paediatric Assessment Unit, Clanrye Children and Young People’s Outpatients, DHH Special Care Baby Unit DHH

Submitted on 05/01/2023 at 15:22
Published on Care Opinion at 15:22

picture of Jodie Kenny

Hello Shaqq75,

Thank you very much for providing your valuable feedback, especially in tile form! Very helpful! I apologise that it took a while for you to get parked and I know this has been raised previously however, due to the layout of the hospital and surrounding estate, it is difficult to increase parking capacity. Thank you also for highlighting the difficulty in finding our Paediatric Outpatient Department and fortunately, the Care Opinion Team have raised this with Estates to see if we can get appropriate signposts put in place.

I am pleased to hear that your experience was an overall positive one and I will be sure to share your kind feedback with the OPD Team.

I wish you all the very best.

Kind regards,

Jodie

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