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"I can only praise the staff at both hospitals for their care and attention."

About: Falkirk Community Hospital / Opthalmology Forth Valley Royal Hospital / Clinical assessment unit

(as a service user),

My doctor arranged for me to be admitted to the Clinical Assessment Unit at Forth Valley to find out the cause of swelling on my nose and under my eyes.

From the minute I arrived app I was treated with compassion and total medical professionalism by everybody that I saw. After test and examinations, it was decided that I had Shingles on my face. An appointment was arranged for me at the Opthalmic Dept at Falkirk Community Hospital at later that day and again when I arrived, once again I was treated with the same professionalism that I received at Forth Valley Royal.

After seeing one nurse and two doctors it was confirmed that I indeed had Shingles. I was given all the information that I needed to know and was given a prescription. My condition is now improving. I can only praise the staff at both hospitals for their care and attention.

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Responses

Response from Juliet Catlin, Senior Charge Nurse, Ophthalmology, NHS Forth Valley 17 months ago
Juliet Catlin
Senior Charge Nurse, Ophthalmology,
NHS Forth Valley
Submitted on 07/12/2022 at 10:45
Published on Care Opinion at 10:45


Dear Heepslbr0xp@ar72,

Thank you for taking the time out of your day to share some positive feedback about the ophthalmology and clinical assessment unit teams. The team strive to ensure that all of our patients are treated professionally and with compassion, so we really do appreciate you letting us know that we are getting this right. I will be sure to pass this on to the team involved in your care. I am also very glad to hear your condition is improving and wish you a speedy recovery.

Best wishes

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Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 17 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 07/12/2022 at 12:30
Published on Care Opinion at 12:30


Dear Heepslbr0xp@ar72

Thank you for taking the time to provide your lovely feedback at a time when we are under immense pressure. I echo Juliets comments and am also very appreciative of this which I will share with our nursing and medical teams.

I wish you a speedy recovery

best wishes

pamela

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