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Care Opinion

Speedy care from the NHS

Posted By Jennifer cyclist

"Speedy care from the NHS"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Acute Stroke Unit (Ward 6) University Hospital Hairmyres / Emergency Department

(as a service user),

I suffered a stroke a week ago and within 25 minutes from my son phoning for an ambulance one arrived and within a short while of checking me over I was taken to Hairmyers hospital. A E delt with me very speedily directly I arrived taken to get a CT scan and was then taken upstairs where I was thrombolysed and later taken to the ward where I was duely monitored throughout the night. I cannot thank all the staff from the ambulance crew through AE to the ward enough for their speedy response which was directly responsible for the fortunate outcome I have. In times of much criticism I am happy to say that my experience is one of excellence and I thank you all from the bottom of my heart, and was so thankful to be able to walk out of the ward the next day and return home.

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Responses

Response from Jackie Baird, Senior Nurse - Older Peoples Services, University Hospital Hairmyres, NHS Lanarkshire 17 months ago
Jackie Baird
Senior Nurse - Older Peoples Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 06/12/2022 at 17:32
Published on Care Opinion on 07/12/2022 at 08:51

picture of Jackie Baird

Dear Jennifer cyclist,

I am so sorry to hear of your recent stroke. However, I am delighted to hear your journey was really positive. It is always good to hear feedback as we continually strive to ensure we improve the care we deliver and the service we provide. It is always really positive to hear when care is delivered seamlessly.

I really wish you a continued speedy recovery and thank you for taking the time to share your experience. I will ensure your comments and feedback is shared with the teams.

Kindest Regards

Jackie

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 16 months ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 14/12/2022 at 10:54
Published on Care Opinion at 10:54

picture of Alan Martin

Dear Jennifer Cyclist,

Many thanks for taking the time to post your feedback here on CareOpinion. I am so sorry to hear that you have recently suffered a Stroke and I hope that your recovery continues to be a positive one.

I would also like to say thank you for your kind words about our staff and the staff of the wider NHS in Scotland. It has been, and continues to be a very challenging time and it means a great deal to our staff when they receive such positive feedback. I would be more than happy to try and locate the crew and pass on you thanks whilst also providing an update on your recovery. In order to do this we would need a few more details, mainly your name, the date and time that we attended you and most importantly the location of where we attended you. If furnished with this information we can locate the call and the crew. If you wish for this to happen could I ask that you email sas.feedback@nhs.scot and the team will ensure this happens. If you would also be so kind as to quote your CareOpinion username then the other team members will be easily able to link your email to this story.

Thanks again and I hope you have a wonderful christmas and a very happy new year.

Kind Regards

Alan

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 16 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/12/2022 at 08:50
Published on Care Opinion at 08:50

Dear Jennifer Cyclist

Thank you for contacting our Patient Experience Team with further details.

I have identified the crews and arranged for your kind works to be passed to them and for them to be commended.

I do hope you continue to recover well ad that you and your family have a wonderful Christmas.

Kindest regards

David

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