"Communication and Attitude Issues"

Have been at this practice since I was born in 1964 it bears no resemblance to the caring helpful surgery it once was

I have two long term health conditions which are managed by Sheffield Teaching Hospitals very well but this Gp surgery does not read their letters look at the results reporting system and repeatedly ask me to have repeat blood tests which have already been taken at the hospital there is just no joined up service here now

The drs talk over you will just not let you tell them what has happened it is like they are not interested even though you might know more about your condition than them

I was recently told that I was lucky to have had several covid vaccines as I’m immunosupressed I would not consider myself to be lucky at all with a chronic condition

I am a health professional and I know more about the NHS than most, know what bloods I need when and do not appreciate being asked to have them repeated at this Gp because they cannot look on the hospital reporting system!

When you call for an appointment it is like you are asking for an hours consultation you barely get 5 mins on the telephone the receptionists want to know all your private business and it’s just not appropriate to ask patients the questions

Recently they lost blood pressure readings I was asked to take in and asked if I would do them all again I am speechless

Please stop talking and treating long standing patients or indeed anyone like cattle we deserve a bit of compassion and care

Listen to the patient please

Tick box exercises do not make for good care

And perhaps open earlier and later so appointments can be accessed for shift workers

Please don’t just take repeat medications off the online system so they cannot be ordered as this can stop important medication being obtained in a timely manner

Thankyou in anticipation of change