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Poor communication about my treatment plan

Posted By Rauk223

"Poor communication about my treatment plan"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

I was seen at neurology 3 weeks ago for persistent headaches after a head injury in the spring. A letter with a treatment plan of pharmaceuticals was to be sent to my GP (who was to issue a prescription) and discharged. The neurologist said I'd get a copy of the letter so that I knew what the 3 treatment plans were.

I called the secretary saying I hadn't received the letter - they said a letter had already been sent out but they would send out another one. I've not received either of the letters. I asked if they could check the date the first letter was printed as it is documented on the online system but they said she didn't know how to do that.

I'm in the dark with my treatment. I'd like to know if the letters were sent out as if they were, they are lost. I can then contact Royal Mail. 

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Responses

Response from Eilidh Gallagher, Clinical Services Manager, Institute of Neurological Sciences, NHSGGC about a year and a half ago
Eilidh Gallagher
Clinical Services Manager, Institute of Neurological Sciences,
NHSGGC

Submitted on 30/11/2022 at 16:55
Published on Care Opinion at 16:55

Dear Rauk223,

Thank you for taking the time to share your experience with us. I'm sorry that you haven't received the necessary documentation to support your treatment plan and would be keen to resolve this.

If you could contact me directly at eilidh.gallagher@ggc.scot.nhs.uk I can investigate your concerns and look to resolve.

Kind Regards,

Eilidh Gallagher,
Clinical Service Manager, Neurology

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