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"The standard of my care and treatment was exceptional"

About: Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 )

(as the patient),

I went in for elective surgery in November 2022 to the GRI Orthopaedic Unit Surgical Block. I was so impressed by the process of events.  It was professional, organised and every single member of the Orthopaedic Team were amazing. I was treated with dignity, respect and kindness which allayed my fears prior to operation.

Post op I was transferred to Ward 27, again the standard of my care and treatment was exceptional.  I would like to give my sincere thanks to Miss  Madely and every single  member of NHS staff that was involved in my surgery and after care. 

I am aware that NHS are presently  working under extreme pressure and while not all patients receive this level of care, I can only give my personal opinion of my own experience and respect for NHS staff.

Thank you

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 17 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 05/12/2022 at 14:04
Published on Care Opinion at 14:04


picture of Kevin Torbet

Dear Mahri

Thank you for taking the time to leave us such lovely feedback regarding your experience of attending the Trauma & Orthopaedics Department of the Glasgow Royal Infirmary.

It was nice to hear your procedure went really well and all the staff you encountered were friendly, professional and caring throughout your journey.

I have passed on your feedback to the staff who have asked me to thank you for your kind words. This really means a lot.

I hope you're feeling a lot better now and back at home recovering.

Kind regards

Kevin

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