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"Colonoscopy/sigmoidoscopy"

About: Gartnavel General Hospital / Endoscopy New Victoria Hospital / Endoscopy

(as the patient),

I was required to have a colonoscopy and needed removal of polyps. Due to the lack of medical cover at Gartnavel Endoscopy Unit, on the day of my colonoscopy they could not remove the polyps at the same time. I subsequently had to undergo another invasive procedure (sigmoidoscopy) on a different occasion at the New Victoria Hospital.

This is an uncomfortable procedure with significant prep, which I had to endure twice due to lack of appropriate staffing at Gartnavel. It also meant I had to take more time of work which isn't ideal. I hope this can be looked at to prevent other patients having to go through unnecessary additional  procedures.

Having said this, I would like to thank the staff at both Gartnavel and the New Victoria hospitals for their care. All members of staff from admin to nursing and medical staff were welcoming and made me feel comfortable and at ease.

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Responses

Response from Margaret Barlow, Interim Lead Nurse, Endoscopy, NHS Greater Glasgow and Clyde about a year and a half ago
Margaret Barlow
Interim Lead Nurse, Endoscopy,
NHS Greater Glasgow and Clyde
Submitted on 29/11/2022 at 11:37
Published on Care Opinion at 11:37


Hi Patient 5,

I am very sorry that you experience when attending for your colonoscopy did not go as well as you had hoped and it was unfortunate that you had to come back for a second invasive procedure due to the lack of medical cover. Obviously I cannot comment on your case in particular but I will certainly raise your concerns with the management team.

On a positive note I am pleased to hear that your treatment with the nursing staff in the New Victoria and Gartnavel was a positive one.

Thank you again for your comments.

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