"Hospital worthy of praise"

About: Torbay Hospital

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I have had reason to attend Torbay hospital on 4 occasions recently. Once was an A & E visit, where I found the Doctor, on a Sunday morning, really went the extra mile to help me through my difficulty. She had a wonderful smile too which was so reassuring to me. I am at the present time undergoing some processes of elimination to see what is going on with me, and my main Consultant is just brilliant. She has been reassuring and very helpful. I feel confident I will be helped to find answers to my problems and hopefully a resolve. I needed to have two procedures carried out, of which again, the people involved treated me like a person, with dignity, and chatted to me throughout. I felt so at ease. I am a person who has no hesitation of putting pen to paper when things are wrong, so I felt I should also be willing to do the same when things are so right, so I wrote to the hospital Chief Executive to give details of my experience, and have received a letter, very promptly, stating that the people involved will be informed of what I have said. I hope it lifts their day and helps them continue being the people they are.

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Response from Torbay Hospital

Dear Ms Martin We were really pleased to read about the experience you had in our hospital recently. As confirmed by our Chief Executive, your feedback has been shared with the staff involved, who we are certain will be delighted and encouraged to receive such kind and positive comments. It was really heartening to read in particular about the manner in which staff dealt with you. Thank you for taking the time to provide this feedback on NHS Choices. We wish you well with your continued care and treatment. South Devon Healthcare NHS Foundation Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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