"rheumatologist failed to communicate with gp."

About: Broadgreen Hospital

Anything else?

After attending the rheumatology clinic on the 2nd April I was prescribed medication for two months and advised this was plenty of time for my gp to arrange repeat prescriptions. I am sure this would have been the case had they ever bothered to contact my gp. When requesting a script in June I was informed that this was not possible as my gp has no record of me ever attending the clinic. Both myself and my gp surgery have contacted the hospital on numerous occasions and been told it would be sorted. Yet 3 days after the original requests a fax has not been sent and I am still without medication. Thankfully it is not life.saving medication, but not having it does reduce my quality of life. If you have to attend.this hospital insist that you receive copies of all letters so you can be sure they are being sent out.

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Response from Broadgreen Hospital

Thank you for your comment. We are sorry you haven't had a good experience with us. We would like to speak to you so we can help. We need some details form you to do that. You can contact our Customer Relations Team by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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