"Emergency visit to A & E"

About: Darlington Memorial Hospital

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After hitting my head in an epileptic fit, my head & neck were braced by the ambulance men directly across the wound on my head & I was taken to A&E. Half an hour of waiting in pain that is getting worse by the minute, I am told they intend to take some blood tests. After two attempts the nurse decides to ask the Doctor to do it. Nurse vanishes to find Doctor & half an hour later I get whisked off to have some ex-rays done. Ex-ray department were excellent - clear on what they were doing and no wastage of time. Back to A&E and wait for the next episode! Doctor arrives to take some blood & he takes two attempts to get samples. Now I do feel like a pin cushion! Doctor decides the pain I am in needs treating, so rather than get rid of the cause - the brace - which is no longer needed, he decides to give me liquid Paracetamol through my vein! More needles!!! Then my nurse comes to introduce me to another nurse - she is going for lunch. Thankfully I asked & got a very unhealthy sandwich - white bread, salad & ham! Doctor comes back to re-do one of the blood tests. The blood had clotted before they tested it! This happened again with this test. I spent four and a half hours in a lot of pain mainly caused by the brace which they refused to remove for three and a half hours and the nurses and doctors in taking blood tests! I was released & told nothing was wrong!

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent admission to the Accident and Emergency Department at Darlington Memorial Hospital. I am sorry to hear that you were unhappy with your experience on this occasion. We would very much welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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