"First Experience of Hull Hospitals - Not Good :("

About: Hull Royal Infirmary

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My husband was taken, by ambulance, to Hull Royal on June 6th after experiencing symptoms of a heart attack. The ambulance crew and paramedic were excellent, giving us confidence that all would be well. On arrival, at 6.30pm, my husband was transferred to a trolley and 'parked' in the corridor. He was still in the corridor six hours later, when he was finally moved to a ward. Whilst on the corridor he was monitored by a nurse, but no information was given, we didn't have a clue what was happening. He didn't actually see a doctor till the following morning, almost twelve hours after his arrival. My only experience of hospitals, prior to this, was in Leeds. The care my husband received at Hull Royal, compared to Leeds, made the LGI look like private care! An elderly gentleman on a trolley next to my husband wasn't approached by any member of staff, apart from being wheeled further down the same corridor. He was 81 years old and had fallen, in his own home. His head and nose had both been cut, and he had dried blood all over his face. He began to feel cold but couldn't manage to button up his shirt, or adjust his blanket. I did both for him. When he'd fallen he'd also wet himself, this was causing him particular distress. After three hours I had to leave, and the elderly gentleman was still in the same place. I discovered later that he didn't even have the blood washed off till the following morning. I understand that hospitals are short staffed, the NHS is going through a very hard time, but is basic care too much to ask? Couldn't one member of staff have taken the time to spend just 2 or 3 minutes with each patient, to update them? Bad enough for the people waiting who had relatives or friends for support, but a terrible experience for anyone alone, particularly someone elderly, and vulnerable. Hull Royal you need to show that you care!

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Response from Hull Royal Infirmary

Thank you for placing your posting on the Patient Opinion website. We are very sorry to read of your recent experience at the HRI A&E Department and should you choose to make contact with PALS - see below - we will ensure that the circumstances are investigated and the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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