Staff kept me informed ..."
About: West Middlesex University Hospital West Middlesex University Hospital Isleworth TW7 6AF
Posted by A*********1 (as ),
What I liked
Staff kept me informed throughout of what was going on and the potential delays. There was a long wait for the Mammogram but I was allowed to get dressed and go to the café for a drink with my mother who accompanied me, demonstrating flexibility and sensitivity. The consultant was sensitive and informative, the mammographer was very encouraging and helpful, the nurses were sensitive and helpful and the receptionist was exceptional, as I had to change my appointment previously, which she did effortlessly. The ambience of the hospital was also very good.
What could be improved
Machines used to pay for car parking - 2 of the 3 that I had access to were not working and I ended up paying for an extra hour.