"The service they provided was out of this world."

About: Bristol Royal Infirmary / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

A few days ago I dislocated my shoulder and needed to have this re-set. I went into the Bristol Royal Infirmary A&E department for this and was then sent home with another appointment to have a further look at my shoulder in a few days time. I was sent home with a cannula in my arm and was told not to remove it.

Yesterday I had to call the ambulance as the cannula must have been pulled out in my sleep. There was blood everywhere.

I live in a flat on the first floor - the telephone operator told me to stay on the phone while I went downstairs to open the door. By the time I got back to my flat the ambulance had got there, it took less than two minutes!

Sally Williams and her crew did a fantastic job, they cleaned up the bathroom where there was a lot of blood, cleared up my bed and left the room all neat and tidy.

The service they provided was out of this world. I just wanted the ambulance staff to know how much I appreciated the way they treated me.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Deeds719

Thank you for sharing your story. I hope your shoulder is feeling better!

It is always very rewarding to hear that our staff are continuing to provide the very best care to patients when they need it most. I will share your comments with our staff and managers who, I'm sure, will very much appreciate your comments.

Thank you, again.


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