"Only praise for the efficient way this was handled."

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / General surgery

(as a service user),

I was referred by my GP for a surgical operation by a consultant. I received an appointment within 2 weeks (which exceeded my expectations that it would be months)

The consultant explained everything very thorough, which helped me to make a decision. I was very happy with my visit to the consultant as it helped to allay and anxieties.

I have seen this surgeon once before and find him to be such an understanding and kind man, as well as being very efficient. His name is Mr Sykes.

I can find no fault with any of the experiences to do with this appointment. Only praise for the efficient was this was handled.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to complete the questionnaire with your positive feedback.

It is important to all concerned that you were happy with the referral arrangements provided by TRAQS. The care provided by all NHS staff is of overriding importance and we are pleased to note that you received a high standard of care and your feedback will be passed on to all concerned.

Once again thank you for your comments and we wish you well for the future.

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Response from The Princess Royal Hospital

Thanks so much for sharing this. It is lovely to hear that your consultant is an understanding and kind man. He sounds like someone that other colleagues could aspire to match up to :-)

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