"Pleasantly surprised at how quickly my appointment was arranged"

About: Telford referral and quality service (TRAQS)

(as a service user),

I was pleasantly surprised, not having needed this service before, at how quickly my appointment was arranged, and the efficiency and friendliness of the staff at the physiotherapy centre.

My physiotherapist was extremely polite, respectful and helpful and explained all the possible treatments honestly.

I could not have wished for a better experience.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for forwarding your positive comments.

It is pleasing to note that your first experience of TRAQS went extremely well and that you were contacted promptly.

The care provided by all NHS staff is very important and we all appreciate any praise received.

Thanks again for taking the time to write to TRAQS and we wish you well for the future.

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