"Parting words on leaving highbury hospital"

About: Nottinghamshire Healthcare NHS Foundation Trust / Inpatient mental health care

(as the patient),

I was very relieved to be leaving hospital and I said to a nurse I won't ever be coming back and she replied "that's what they all say" never before had so few words crumbled my hope so bad! !

How could a mental health nurse throw away such casual remarks that hurt so much!

I complained in writing to the hospital but never heard anything back

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

Dear Girl Interrupted by System

I read your story with great concern. I have forwarded it to complaints to ask if they have received any complaints relating to this issue.

Please can you get back in touch and let me know which ward you were on? I can only apologise and say how very sorry I was to hear that staff made such hurtful remarks.

Please be reassured your story will be followed up with a response.

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