"Could have been a stroke, was a Migrane"

About: Torbay Hospital

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I was admitted via 999 Ambulance with the symptoms of a Stroke, within the hour of admission I was seen by a stroke nurse, had a CT scan and then a medical review. As a Registered Nurse and my first visit to Torbay A&E I was pleased with the speed of my treatment, I was discharged with my bloods and CT scan been given the ok and a date for the TIA clinic next day, within 3 days I had an MRI scan an artery scan and a review from a stroke specialist, I could not have asked for a quicker and more efficients service. All staff were re-assuring and helpful and understood my anxieties and frustrations of profesional helplesness. Only one aspect requiring a slightly negative comment, the Paramedic called the A&E to tell them a possible stroke victim was coming in, but the memebr of staff at the A&E who took the call did not action it, so on arrival no-one knew I was coming in, therfore the stroke nurse was delayed and a bed in Resus had to be fouind. While it is only a minor point and in the past (real) Stroke victims were routinely left in A&E while investgations were poerformed instead of activly treated, things nationaly have moved on for the better, a minor but important point though. I would happily return to Torbay if I ever needed treatment.

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Response from Torbay Hospital

We are delighted to read your encouraging comments and pleased that your overall experience was a positive one. Staff appreciate hearing about patients’ experiences and your feedback, both the positive points and the one negative aspect, will be shared with those concerned. Thank you for taking the time to comment. South Devon Healthcare NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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