"Swift handling of initial assessment ..."

About: St Thomas' Hospital (London)

(as the patient),

What I liked

Swift handling of initial assessment (broken arm following a fall). Full medical history taken, very quick x-ray and feedback. Half-plaster cast done quickly and proper advice given on follow-up. Treated by the same nurse-practioner throughout - very professional and knowledgeble with plenty of experience. Very good manner and dealt kindly with the need to cut-off my rings. Efficient discharge clutching my x-rays and notes for home hospital. All over in under 90 minutes (excluding ambulance time).

What could be improved

Ambulance response time was quite long - maybe 30 minutes - but it was rush-hour.

Short delay in pain control between coming off the gas + air from the ambulance before being given oral paracetamol which then also took time to work.

Two other patients at the same time in A+E with same injury apparently due to proximity of Waterloo and Victoria stations both with slippery surfaces (mine was from Victoria). Should this be followed up externally?

Story from NHS Choices

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Response from St Thomas' Hospital

It's good to hear you had such a professional service at St Thomas' Hospital, although we cannot speak on behalf of the ambulance service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful