"My wife gave birth to our first ..."

About: St Thomas' Hospital (London)

(as a relative),

What I liked

My wife gave birth to our first baby in March 2008. The staff on the labour ward were exceptional. The neonatal staff on the day shift were generally excellent. However, the same could not be said of the night shift.

What could be improved

The night shift need to be told that comments like "shut that baby up" and "you are a bad mother" are not appropriate. I suggest that a bit of training in dignity and compassion would improve the night service.

I suggest that name badges be made mandatory (only the day shift wore them for some reason).

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Response from St Thomas' Hospital

We agree completely. While staff can sometimes be very busy at night, there is no excuse for such comments, for which we apologise. We have just launched a new campaign for both our hospitals to ensure all staff understand the need to treat patients politely and with compassion.

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