"Better off at the local Vet's"

About: Princess Alexandra Hospital (Harlow)

Anything else?

To be 100% honest the option of no stars should be available, I have absolutely no idea how this Hospital has any good ratings, we have had 2 personal loses ,1 serious illness and 1 birth, all of which could not of been handled in a worst way, the only way we would use this hospital was if our lives depended on it, because if we where in there they most probaly would, it scares me to know that one day someone else I love will have to pass through their doors.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is a local hospital for local people and we work hard to improve services for all of our patients, their families and carers. Reading your story, it is clear to me that we have not met the high standards we would expect to provide to a member of our own families and that is not acceptable to us and clearly not to you. If you would like to discuss anything which has happened in the past or more recently the Patient Experience Team would be keen to meet with you and you can contact them on 01279 82 70 84. We are an organisation of people who are striving to do our best and make a difference to the lives of those we serve and are genuinely saddened by the experiences you appear to describe. We are not perfect, but we do seek to learn from our experiences on a day to day basis and so would welcome an opportunity to speak with you and a chance to act on your feedback and to improve. The Patient Experience Team is awaiting your call - you can get in touch at any time between 9am and 5pm on a weekday on 01279 82 70 84. Thank you for taking the time to leave a comment.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story