"Aintree A & E - avoid !"

About: University Hospital Aintree

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Took terminally ill father to Aintree A&E. It took one and half hours to be triaged. Receptionist couldn't have been more unhelpful if she tried, just kept quoting 'you cant be booked in until you are triaged' . Triage nurses uninterested and seemed and in no hurry to see to the patients in a very full waiting area. I was told 'off the record' that delaying triage keeps the 'recorded' patient waiting time down. I cant believe that preserving 'good' figures is more important that treating a dying 82 year old man. I will never use Aintree A&E again and would advise anyone else to do the same.

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Response from University Hospital Aintree

We're very sorry to hear about your experience in our A&E department. If you wish to take this further, our Customer Service team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

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