"Treated with efficiency and compassion"

About: University College Hospital

Anything else?

I visited UCH a&e via an ambulance a week ago after a fractious call with NHS 111, who despite hearing that I was collapsed with nausea and alone in the street, offered me a call back from a doctor in an hour. I was incredibly scared and embarrassed, worried they thought I was a drunk 20 something who didn't know her limits. But no one gave me that impression, or anything close. The nurses listened to what I said: and took seriously the fact that I had recently travelled to sub-Saharan Africa, but did not overreact. When my symptoms were at their worse - and my dignity at its lowest point - they made sure I was given as much privacy and comfort as possible. Nothing ever seemed too much. Not even making sure my boyfriend didn't come into the room when I felt too I dignified to see him. As the anti-sickness medication took affect, they swiftly moved from talk of admitting me to working out how to get me home. I was in a taxi within an hour and a half, away from increased risks of mrsa and in much better reach of my own bathroom. My memory is patchy, and so I have no sense of how often someone checked on me. But there was always someone there when I needed them. I have neve been to a&e before, and I hope never again. But in a week of media coverage of the financial pressures on a&e care, I experienced the ery best version of emergency medicine: calm, collected and compassionate in just the right doses.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University College Hospital

Thank you for taking the time to give us your feedback. I am sorry to hear that you did not have a good experience with 111, and will send this onto that service so they can reflect on what happened. I will also be sure to feed this back to the Emergency Department staff. We are always grateful when people take the time to give us feedback so on behalf of the department - thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story