"Staff were very friendly, and ..."

About: St George's Hospital (Tooting) (London)

(as the patient),

What I liked

Staff were very friendly, and I saw a Triage nurse (I was in A&E) within 20 minutes of being there. I wasn't even taken back to the waiting room, I went straight to a cubicle in the Minor Injuries unit.

What could be improved

That is where the good story ended... the cubicle (and the rest of the area, as far as I could tell) stank of urine, like it had been used as a toilet, and there were splashes of blood on the wall next to my bed. I was kept waiting 3 hours to see a doctor who did everything he could to get out of diagnosing me (including answering a phone call from a friend during our consultation).

There are many reasons why the NHS has such a bad rep, and this is a shining example.

If I were you, if you have the "choice" to go elsewhere (the NHS love that word), I suggest you do so.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››