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I felt like royalty!

Story from nhs.uk

"I felt like royalty!"

About: The James Cook University Hospital

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I'm something of an old curmudgeon these days, living with depression and severe pain tends to do that to the best of us. However, every member of staff I dealt with were better than "professional". The care was superlative, the meals excellent and it seemed like I was the only patient on the ward. How anyone can find fault with these caring and dedicated professionals alludes me: and trust me, I'm an expert at finding fault when someone gives me reason to. I don't know how the people on Ward 37 are rewarded - but whatever it is, they need a lot more because I can't thank them enough for making my pain more tolerable and my life a lot better.

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Responses

Response from The James Cook University Hospital 10 years ago
The James Cook University Hospital

Submitted on 04/06/2013 at 14:41
Published on nhs.uk on 05/06/2013 at 03:15

Good afternoon Marc. Thank you for your feedback regarding the care and treatment you received during your stay on Ward 37 at The James Cook University Hospital. I am pleased to learn your experience was a positive one, and I will forward your comments to the staff involved. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk Many thanks once again for your kind words With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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