"dislocated shoulder"

About: Bristol Royal Infirmary

Anything else?

went in A&E fri afternoon with a dislocated shoulder,in a lot of pain and very upset. I felt i was treated very well and with human kindness throughout this whole experience. Lady at admissions desk was very kind and came out to check if i was ok when i started crying. nurse practitioner who I saw first (a man,can't remember his name) was very gentle and sympathetic when examining my arm - he also offered pain relief straight away as he could see i was in agony. Xray dept staff were great too,he was really gentle when moving me to take the xrays and we had a bit of a chat too. the other nurses at A&E and the doctor who set my shoulder were all absolutely lovely too,including a male nurse who managed to get a follow up appt for me for the very next day as I was going on holiday next week! really could not thank the staff enough, they made a horrible painful experience less so. Please pass on my comments if possible, I wish every hospital had staff like this :)

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bristol Royal Infirmary

Thank you for your comments - we will pass this on to the staff in the Emergency Department, who will be very delighted to receive such positive feedback

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story