About: Hillingdon Hospital

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On the 17th of may at 20 weeks gestation I came into Hillingdon hospital maternity unit experiencing extreme abdominal pain. The midwife at triage was so unhelpful, she checked the heart beat which was fine but I kept telling her I was in a lot of pain and bleeding, She said the doctor was coming but generally ignored by pleas for help. Finally a doctor came to examine me, felt my tummy and the baby responded to her touch, she then got bleeped on her pager and went away for another 30 mins. When she finally returned and checked me, my membranes were protruding and I was then rushed to the labor ward. I went on to have hand loose my baby on that day. Two weeks earlier at 18 weeks I had called to say i was experiencing an intense abdominal pain, only to be told by the midwife that it was nothing but stretching pains, I wish I hadn't let her fob me off as I never had any such pain with my son. The maternity service at hillingdon is terrible I really wish I had insisted on choosing a different hospital. The only good thing out of that horrid nightmare was a midwife who looked after me while I was loosing my baby. I still feel so much anger at the way I was treated through out this pregnancy.

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Response from Hillingdon Hospital

I was concerned to read of your recent experience within our Maternity Unit. All of our staff are expected to treat the women who use our services with compassion, dignity and respect, and I am sorry that your experience did not reflect this. I have shown your comments to our maternity triage staff, who are also very sorry that they were perceived in such a way. Our Doctors carry emergency bleeps and cover more than one area at a time and so it is likely that the Doctor was required to attend an emergency in another department. However, this should have been explained to you at the time and I apologise if this did not happen. We are continually trying to improve our services and although we regret receiving comments such as yours, we do learn from them and use the comments to prevent future occurrences. Thank you for taking the time to give us your feedback. Labour Ward Manager

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