"poor understanding of personnel health and..."

About: Basingstoke and North Hampshire Hospital

Anything else?

My husband was bought into A&E with a broken foot after suffering a epileptic seizure. The staff where caring, efficient and very understanding to his needs. Would recommend rather than RBH, Reading. However the same can`t be said for the ward D5 with mixed reactions. Most of the nursing staff have a good bedside manner even under extreme pressure, but can`t be said for everyone. The team of doctors and surgeon are honest and informative while they wait for the foot to heal enough to operate, now been 2 weeks. However even though I took his epilepsy medication and wrote down for a Dr the names of the drugs and dose and the next day a copy of the latest consultants letter with the drug details ( he is seen by RBH neurology) my husband as informed me that they get it wrong or don`t have the right drugs available for him. Also he takes painkillers on prescription for the side effects which is mainly severe headaches. These have only been given with the other meds am and pm missing his other 2 doses during the day. He is in a lot of pain and spoken to the staff with a cold hearted response that he can`t have them until the next round with the medication trolley . Stress can cause my husband to have seizures and he can suffer depression. Since he is restricted to bed, if toilet required he as to be taken by wheelchair, a little more compassion wouldn`t go amiss. Also the food is terrible, I was visiting when he was offered a cheese sandwich, well it was like a thick piece of rubber stuck between 2 pieces of dry bread and you expect people to get better on this. Maybe you need to get James Martin to visit your kitchens. Very disappointed that his other medical needs aren`t taken care of correctly alongside the injury that bought him to the hospital in the first place,

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Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to give us feedback. I’m sorry about your husband’s experience. Hopefully the issues you raised have been resolved. Please do not hesitate to contact a member of the ward staff, or our Customer Care team if you would prefer, about any future concerns. Mary Edwards Chief Executive

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