"Please provide seating near the bus stops"

About: Queen Elizabeth Hospital (Birmingham)

(as the patient),

When people leave Queen Elizabeth Hospital and have to catch a bus there is nowhere to sit whilst waiting for a bus. The bus shelters only have two seats in each one, and there can be many people waiting for buses sometimes for 30 minutes.

I have osteoarthritis and cannot stand for long periods. There is a wooden rail by the bus stops but this has an apex and is most uncomfortable to try to sit on.

Is it possible to have some benches placed there?

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Response from University Hospitals Birmingham NHS Foundation Trust We are preparing to make a change

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very sorry that the facilities currently provided at the bus stop do not meet your needs. We are also sorry for the delay in responding to your comments.

Your comments have been shared with the Estates and Design Manager. He is grateful for your feedback and is happy to advise that we are planning to install benches by the bus stops and also by car park A2 for people waiting for the shuttle bus.

Hopefully if this plan is successful it will make a real difference to patients and members of the public who are unable to stand for long periods.

Thank you again for bringing this to our attention

At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we didn’t get it right please let us know so that we can take action to make sure we get it right in the future.

There are a number of ways you can do this, some of which are listed below;

 Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance.

 Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible.

 Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital.

For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

Updates, changes and questions related to this story