"Could do with better signage"

About: Queen Elizabeth The Queen Mother Hospital

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I recently attended the hospital for an outpatients appointment. I was very satisfied with my treatment – I did have a long wait but there was an apology. (Though I would have liked to have the occasional update once the wait went over half an hour.) My main thought is that the hospital signage is pretty poor. It may not trouble staff, after their first few weeks, so they don't notice it but most patients are coming fresh and it is pretty bewildering. QEQM is a large hospital and I had to make my way from one side to the other. I found my way OK (though at the end I had to ask to find that reception was a floor down – there was no arrow) but I was pretty calm and had plenty of time. I imagine that if you were in a rush, or concerned about a sick loved one, it could add considerably to your distress to be faced with lots of corridors and quite complicated signage boards. Very little use seemed to be made of colour-coding, either on signage or perhaps in flooring to make things easier. (I presume some sort of texturing could assist the colour-blind.) Many areas are for staff only so they could be left bland as they are now but wards and perhaps out-patient services would be better in a colour so you are swiftly checking down perhaps six names in the right colour for the one you want rather than, on occasion, 30 or 40!

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you very much for taking the time to provide us with feedback. I will forward your comments to our hospital manager at QEQM to see if we can improve signage. We have made some improvements with help from a range of patients, however there is always room for more improvement and we will take your comments into account. If you would like to be part of a group to help with this improvement, please email me on Julie.pearce1@nhs.net

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Response from Queen Elizabeth The Queen Mother Hospital

Thank you for your feedback. Your comments are important and pertinent to the experience of our patients and all others who use our service. They have been sent directly to the team responsible for the management of the hospital so that they are aware of the problems that you have experienced due to signage for review as signage is regularly reviewed.

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