About: Royal Shrewsbury Hospital

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Some very positive experiences and some very negative. Despite complications the medical side was not a concern and many staff went out of their way to help me through the process. My issues were largely about being treated with respect and dignity. Eye contact, sharing a name and an explanation as to what someone is about to do to you should not be forgotten. The cleaners and the drivers all managed this aspect brilliantly - some staff would benefit from shadowing these staff to learn some basic inter-personal skills. The negative issues I had were dealt with well at the time and resolved. However, the stress endured to resolve was not something a patient needs. I have not identified department as this behaviour was exhibited in many areas across hospital. Vegetarian diet was very poorly recognised.

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Response from Royal Shrewsbury Hospital

Thank you so much for taking the time and trouble to share your experiences, both positive and negative. I agree that there are some great staff who are fantastic at communicating - when I am receiving care I want eye contact, I want to feel that I have their full attention, I want to feel that they care. We are working hard to celebrate and champion people who "get it right" so if there were any particular individuals who really were brilliant then please do let us know by emailing us at communications@sath.nhs.uk Over the next few weeks we are working with staff and patients to review and refresh the values at the heart of our service, and it would be great to make sure that we are involving people like the cleaners and the drivers that you have mentioned.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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