"treated very badly"

About: Darlington Memorial Hospital

Anything else?

today i called 111 to book an appointment at urgent care in bishop auckland. after discussing my symptoms the nurse i spoke to strongly advised me that i needed an eight minute ambulance as i had some pain in my chest, i said i would be happier with an appointment after work but she quite rightly was quite insistant on this. my complaint is not with the 111 service or the ambulance service i recieved. when i arrived at the memorial hospital i was treated very badly indeed i was made to feel i should not have arrived by ambulance, even though this was on strong advice from 111. staff very surly performed an ecg test which showed nothing but paid no attention to me telling them that i had many other symptoms including numb hands and feet pain in head and behind eyes and also that i was waiting to see a neurologist regarding these symptoms and also dizziness and some slight confusion. i was told i could have a chest xray in 3 hours time but that would be a waste of my time and theirs and that i should go home. i was disgusted and upset by this treatment and felt i was treated with no dignity al all by the staff in the hospital. i was not advised on the hospital shuttle bus or any other transport which was appalling as i was there on my own with no way of getting home to crook which is about 15 miles away. to say the least i am very upset with the treatment i received at this hospital. i myself work for social services in a care environment and if i saw a service user being treated like that i would be appalled. i still have all the symptoms i had when i visited the hospital, i feel no proper investigation was done and i was not listened to at all. i understand hospitals are busy places but everyone has the right to dignity.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to the Accident and Emergency Department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with the treatment you received on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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