"treated very badly"
About: Darlington Memorial Hospital Darlington Memorial Hospital Darlington DL3 6HX
Posted via NHS Choices
today i called 111 to book an appointment at urgent care in bishop auckland. after discussing my symptoms the nurse i spoke to strongly advised me that i needed an eight minute ambulance as i had some pain in my chest, i said i would be happier with an appointment after work but she quite rightly was quite insistant on this. my complaint is not with the 111 service or the ambulance service i recieved. when i arrived at the memorial hospital i was treated very badly indeed i was made to feel i should not have arrived by ambulance, even though this was on strong advice from 111. staff very surly performed an ecg test which showed nothing but paid no attention to me telling them that i had many other symptoms including numb hands and feet pain in head and behind eyes and also that i was waiting to see a neurologist regarding these symptoms and also dizziness and some slight confusion. i was told i could have a chest xray in 3 hours time but that would be a waste of my time and theirs and that i should go home. i was disgusted and upset by this treatment and felt i was treated with no dignity al all by the staff in the hospital. i was not advised on the hospital shuttle bus or any other transport which was appalling as i was there on my own with no way of getting home to crook which is about 15 miles away. to say the least i am very upset with the treatment i received at this hospital. i myself work for social services in a care environment and if i saw a service user being treated like that i would be appalled. i still have all the symptoms i had when i visited the hospital, i feel no proper investigation was done and i was not listened to at all. i understand hospitals are busy places but everyone has the right to dignity.