"A positive experience in A&E on 25th May 2013"

About: Darlington Memorial Hospital

Anything else?

I took my 83 year old mother to A&E at 6 am on Saturday morning, we were spoken to pleasantly by the reception staff who made sure their records were correct and up to date; we only waited a few minutes in the waiting area before a staff nurse came and triaged my mum, we were taken straight into a side room and everyone who then spoke to us was courteous, and did what they said they were going to do quickly. This included getting results from blood tests and a doctor from one of the wards to come and examine my mum. She was given a prescription to take away, no queuing elsewhere to get her medication. We were in the hospital for 2 hours and everything was done in a professional way even though the staff were coming to the end of a night shift. It is right that we complain when things need improving but we often forget to say thank you when the NHS gets it right. This time Darlington A&E got it right so thank you. Liz

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your mother's recent attendance in the Accident and Emergency Department at Darlington Memorial Hospital. I am very pleased to hear that you both had a positive experience and that you are happy with the care your mother received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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