"Fabulous care following a broken hip"

About: East Surrey Hospital South East Coast Ambulance Service NHS Foundation Trust

(as the patient),

From the arrival of the ambulance just 5 minutes after my fall on the Wednesday evening, I could not have asked for better care.

The ambulance crew were friendly, efficient and effective, and I was taken straight through to A and E at East Surrey. The staff there gave me pain control, information about my broken hip and what to expect.

I was admitted to Leigh ward, were the nursing care was good. I was transferred to Brook ward, where, after my operation for a partial hip replacement, I found the nursing team to be outstanding. From Sister Anita downwards, all of the nursing staff was unfailingly efficient, friendly, available and all times cheerful.

They kept me informed about what to expect and they made sure that I did what was needed to aid my recovery. The phyios and occupational therapists were efficient in their use of time, but they gave me the help, equipment and exercises I needed. I was ready to go home after 6 days.

This nursing team should be congratulated on I consider is a 'best practice' performance.

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'Claire Scott'

Thank you for taking the time to tell us about your experience here at East Surrey Hospital, and I'm pleased to hear you felt well cared for. I will pass on your thanks to the staff you mention. I know they will be pleased to hear your comments.

Many thanks

Eloise Clarke

Communications Manager

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Response from Janine Compton, Head of Communications, South East Coast Ambulance Service NHS Foundation Trust

Dear Claire

Thank you for taking the time to let us know about the care you received from our ambulance staff recently - I am glad that we responded quickly and treated you well. I hope you have gone on to make a good recovery.

Janine Compton, Head of Communications

South East Coast Ambulance Service

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