"Extremely disappointed and upset"

About: Russells Hall Hospital

Anything else?

I delivered my baby in this hospital last week after being transferred in from my planned home birth. I was hugely disappointed in the standard of care I received there - from being forced to walk down to the visitors section in the middle of my labour to say goodbye to my dad who drove me into hospital because the useless security guard wouldn't let him in to see me and even swore at us for asking if he could come and see me to being lied to about the availability of the anaesthetist and then waiting 9 hours to get a check up on my baby when I had been asking all day for someone to do it. There were administrative errors, we were blatantly lied to by the staff and the whole thing was a shambles from start to finish. Frankly I am disgusted by the way me and my family were treated by people who are employed to care for patients and I would strongly advise you to consider before going here. I discharged myself the same day I went in against the advice of midwives due to my emergency forceps delivery, as I felt unsafe and uncared for.

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Response from Russells Hall Hospital

Thank you for taking the time to give your feedback about our Maternity Services. We are sorry you feel disappointed by the care you received. Our staff are committed to offering women a positive and fulfilling experience during pregnancy and birth and we are sorry if we have fallen short of those standards on this occasion. Our anaesthetists are available on the unit 24 hours a day to offer suitable pain relief options to women and discuss any concerns they may have. There are occasions, however, when their arrival may be delayed, for example if our anaesthetists are in theatre attending a woman who is having a Caesarean Section. The National Screening Committee standard is that the full baby examination is undertaken within the first 72 hours following birth. We are sorry to hear that your dad was unable to gain access to the Maternity Unit but there are a number of reasons why this may have happened. The safety and security of our new born babies and mums- to-be is paramount and security is as tight as it can be without having a negative impact on visitors to the unit. You have made some strongly worded criticisms of our team in Maternity, especially the security guard on duty at the time of your baby’s birth. We would certainly be very surprised and extremely disappointed if any member of our staff swore at a patient or visitor to our hospital. We would welcome the opportunity to investigate this incident and would encourage you to get in touch with us to give further details. Please contact matron on (01384) 456111 extension 1590 or, if you prefer, get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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