"Emergency Assessment & Admission"

About: Russells Hall Hospital

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I was sent in by my GP for an emergency assessment having been diagnosed with pneumonia on 17-04-13. The emergency assessment was carried out efficiently and I was admitted to ward C5 with the minimum of delay later that day. The staff on ward C5 at Russells Hall were excellent - I was well looked after by all of the nursing staff that dealt with me and I was seen each morning during my nine day stay by the doctor who kept me informed of the treatment and my progress. The ward I was in was kept scupulously clean by the hard working cleaning staff everyday. During my stay I was sent for scans and x-ray and the porters were efficient, considerate and always good humoured. I am sure that the high standard and excellent choice of food provided by the catering staff at Russells Hall Hospital was a major contributor in aiding my recovery. FolIowing successful completion of treatment, I was discharged on 25-04-13 with the necessary medication and paperwork required to take home. John M. Beaman

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Response from Russells Hall Hospital

Thank you so much John for your glowing feedback about the care you received at Russells Hall Hospital. We aim to offer the highest standards of care and it is so good to hear we achieved throughout your nine day stay starting with your arrival to the Emergency Assessment Unit to ward C5 and the trips you made to X-ray. It is also lovely to hear positive feedback about the food we offer our patients. We have been working hard recently with patients to improve and choice of food and how we deliver it to the wards. We will be very pleased to pass on your comments to all the teams involved in your care.

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