"No prescription??"

About: Queen's Hospital (Romford)

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Hi, I was on the 26/05/2013 admitted to the Medical assessment ward 18B , With an asthma attack and chest infection following a chest cold . The care was good and after antibiotics and steroids tablets and being monitored over an over night stay ,I am pleased to say my condition has greatly improved!! And after a visit form the over stretched consultants I was allowed To go home at 1300 . The doctors did prescribe after there final examination a close of antibiotics and steroids and a inhaler , but I was not able to collet my prescribed medicines as the pharmacy department was closed at 11 am ?. i am informed that I will have to phone and if the prescription is ready I can collect form the ward in the late afternoon , as the Pharmacy department does not work on Saturdays or Sundays and only till 11 am on bank holidays ! My point is If the doctors and nurses and all other hospital staff to work Why are they allowed to go home and leave no cover for such a vital area ???? Ph

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Response from Queen's Hospital

I was sorry to hear that you have been unwell and you were unable to get the medicines you needed on your departure from hospital. Our Pharmacy is open 365 days a year (even on Christmas Day), however there are reduced hours on weekends and bank holidays. We keep a large range of pre packed medicines on our assessment units for patients to take home with them to reduce the impact of the shortened working hours at weekends. I am extremely sorry if the medicines you needed were not available on the unit. I will personally raise this issue with the Matron of the Medical Assessment Unit, and make sure we have enough checks in place to prevent this happening again. The Trust is looking at extending the opening hours of the Pharmacy at the weekends and bank holidays so we can help get patients home quickly, with the medicines they need. Yours sincerely Flo Panel-Coates Director of Nursing

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