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"A&E Bank Holiday Sunday @ 4pm"

About: Grantham & District Hospital

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My almost daughter in law, on her way to visit Lincolnshire, was overwhelmed with pain in Grantham. She sensibly made her way to A&E rather than try to continue her journey. Alone and frightened, she was swiftly reassured and assessed, by cheerful, communicative and very professional staff. Referred on to a larger facility for surgical assessment she was kept advised of transfer waiting times and her comfort was assessed regularly whilst she waited. Bearing in mind this was a super sunny Bank Holiday Sunday, when every single one of the working A&E team must have been wishing themselves at home with their own families on such a beautiful (and rare) good weather day, they were all lovely. Just wonderful. Its easy to take the NHS and more particularly A&E for granted in our 'everything for nothing' society. And today I want to say Thank you very much indeed you lovely people, for doing a great job, yesterday and every day.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 28/06/2013 at 15:10
Published on Care Opinion at 15:31


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Thank you - such lovely feedback which I have passed onto A&E - they will be delighted to read it. I hope your almost daughter in law is now fully recovered! Thank you again.

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