"Admitted as an emergency for a ..."

About: University College Hospital

(as the patient),

What I liked

Admitted as an emergency for a stroke in February 2008, clinical care was world-class with an excellent consultant and senior registrar, and very good outcome. A&E was efficient and the ward was clean with good facilities and surprisingly good food. Nursing care at night was also very caring and responsive. Radiography staff were particularly pleasant and sensitive, when conducting MRI or CT scans.

What could be improved

No real sense of who was in charge of the ward- especially during the day- and no named nurse to monitor my care. Nobody (except my partner) checked that I washed myself or ate the food. No real sense of being informed about my care - although I was unaware of what was happening for part of my stay.On discharge, my drugs had a patient information leaflet printed in Spanish!

Story from NHS Choices

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Response from University College Hospital

Thankyou for your comments.

If you would like feedback on your comments please contact our Patient Advice and Liaison Service Opening times Monday to Friday 9am - 4pm (excluding public holidays) Tel No 020 7380 9975 (24hr answering machine)

Fax: 020 7691 5806

Email: pals@uclh.nhs.uk

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