"Appalling treatment "

About: Glasgow Royal Infirmary / General Surgery

(as the patient),

I was taken into hospital to get a laproscopy. When I went into surgery there was some complications.

I was in so much pain after it I was given morphine regularly. The day after I was pulled out of bed by an auxillary nurse even though I told her I felt dizzy and sick she ordered me lunch, chose it herself, I felt forced eat it and I vomited it back up.

She then dragged me into the shower with door ajar and made me wash myself I could barely hold my head up. I just about passed out had to call for a nurse and put me back to bed.

She then came back made me get up and walk around ward, I was telling her I didnt feel up to it and she said I couldnt lie in my bed all day. I said if she gave me 10 mins to get myself together but she didnt and I felt terrible.

Everyone from doctors to nurses were lovely but this one person was terrible and I was in tears.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your feedback.

I will ensure that this is passed on to those involved in managing these services so that they can share your experience with local staff at the Infirmary.

I am sorry that the good experience you had overall was overshadowed by the lack of compassion shown by one individual.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated as it allows feedback (good and bad) to be passed on to those who need to know about your experience.


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