About: Northwick Park Hospital

(as the patient),

What I liked


What could be improved

I came to A&E for a knee injury.

a. I was told the waiting time was 1.5Hrs. 5 Hrs later I leave the hospital

b. The nurse examining me is explaining to the doctor how she wants to do a "sports injury" course but has not had the time. Does not really instill confidence when she is the first person examining me for a sports injury?

c. The A&E doctor discharges me referring to me a "fracture" clinic - I have a ligament injury (not a fracture) - no splint or support was offered- especially as he suspected a cruciate ligament tear - this would have done more harm than good wlaking on it, no NSAID for a week (until I see the GP) was given, no information on booking an MRI (which properly identifies ligament injuries)

d. I note that the A&E manager explaining in the background that there has been a "breach" in my care - when asked no information is given.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Northwick Park Hospital

I am writing in response to your message on the NHS choices website and I was concerned to learn of the experience you have described. Your comments are important to us and we would like to investigate the issues you have raised. If you are happy for us to correspond with you directly about these issues, please contact us by calling 020 8869 2026. If you do not wish to contact us, please be assured that we will still pass your comments onto the relevant manager so that they can initiate an investigation.

Thank you for taking the time to the contact The North West London Hospitals NHS Trust.

Pat Duckett

Patient Relations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful