"Dirty, non-english speaking, poor attempt at..."

About: Gloucestershire Royal Hospital

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Pros: Receptionist in A&E was friendly Seen by the initial nurse quickly Cons: - Doc didn't clean cut fully - now infected! - Would give them a 1/10 for speaking English - No communication. Didn't even know what they were going to do next until I saw the tools! - Stitches very badly sewn. Been to another hospital since who couldn't believe when they saw it. - Was told no more than 40min wait, but turned out to be over 2hrs. - When went to another hospital few days later they thought I'd been there for the injury before, this was due to Glos entering the incorrect info on their system. - No mention of getting tetnus jab (I'm 7 yrs past renewal date) - No info provided on how I should look after the stitches/dressing. - I had 2 other major cuts (one on my face after heavily banging head). Was told to use the sink to clean them myself. - Dirty: rubbish, blood, sick could be spotted on the floors throughout. - Extortionate parking fees. Summary: Unless you can't wait or they don't have the equipment at another hospital, my advice is to use an alternative hospital.

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Response from Gloucestershire Royal Hospital

Really sorry to hear about your experiences in our A&E at Gloucestershire Royal. We'd like to get a few more details about your treatment so that we can investigate this further. Would you be happy to contact our PALS team? You can call them between 9am and 5pm on 0800 019 3282 or you can email pals.gloucestershirehospitals@glos.nhs.uk

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