"poor nursing care .communication:NIL"

About: Watford General Hospital

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family very upset.My brother who had been diagonised with squamus cell carcinoma,whilst waiting for chemotherapy,developed an infection in his lymph nod in the groin.He was admitted in the A&E of the Watford General hospital.He was shunted from ward to ward 4 times in three weeks.He was not properly looked after.Was left in his own faeces and urine on three occasions.His infection could have worsened in this condition and could have been the cause of his dereriation.Not only good nursing care was absent but there was absolutely no contact or communication with the family by the team doctor or doctors in the ward.By the third week my brother was so distressed that he begged to be moved out of this hospital.luckily a hospice care was arranged.He passed away in tyhe hospice after ten days,peacefully,well cared and looked after by the staff nurses and doctors

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Response from Watford General Hospital

Thank you for taking the time and trouble to comment on you and your brother’s difficult experience at Watford General. We’re always concerned to hear of any patients or family members who are unhappy with the care and service they have received, and issues of this nature are taken very seriously. Without full details of your brother’s specific case and our commitment to patient confidentiality it is difficult to comment here. But the importance of a wholly positive, and dignified, patient experience is one of our key objectives, and the issue of communication between our staff and patients is a fundamental area we’re working hard to improve in. The safety of our patients is of paramount importance. We continue to work hard to ensure that all possible measures are in place to safeguard against potential infections. Anything contrary to this is completely unacceptable. We sincerely apologise that you feel that this did not happen in your brother’s case whilst he was in our care. We know that our senior clinical colleagues will want to investigate this thoroughly on your behalf, so we can look into what went wrong for him, and why. Therefore if you are willing to do so, please contact us directly at wherts-tr.complaintsteam@nhs.net . We will aim to thoroughly investigate these issues promptly, and provide you with a detailed response.

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