"Words fail me."

About: Pinderfields General Hospital

Anything else?

On the 20th May i accompained my partner to hospital, whilst taken through to A&E, i was asked to book her in at reception. Which i did but this took a while, whilst they worked out which doctors they were going to charge! Have i been move to America where they check if i have insurance before treating me. It is more important that we are sen quickly and dealt with rather than work out who has to pay. On the 21st May i phoned to find out what was happening, after 3 minutes the call was disconnected before anyone had answered, it is bad practice not to answer a phone but to disconnect is yust beyobd belief, what if i had been a worried elderly person is that the service that we now give?

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Response from Pinderfields General Hospital

We would be pleased to arrange for this experience to be investigated if the patient would like to contact us directly. The email address is pals@midyorks.nhs.uk

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