"I had to go into A&E to have ..."

About: Northwick Park Hospital

(as the patient),

What I liked

I had to go into A&E to have my hand stitched up after a DIY accident. What I liked is that i was seen by nurse quickly,who was pleasant. Also while waiting for a doc a different nurse kindly found a ham sandwich for my 3 year old daughter to eat, who was hungry (the canteen was shut.). The staff put new gloves on whenever they came to me. I got a tetanus and antibitotics bexuase of the depth of the wound, so pretty comprehensive care. You have to admire the spirit of the staff while working in such a run down environment. Overall I was happy with my treatment, but i was only walking wounded not sure I'd be happy going there for anything more serious.

What could be improved

Cleaning the place and giving it a lick of paint would help! There were some dodgy looking stains on the floors, probably dried blood which should be cleaned up. The glove dispensers should be less exposed, ie the gloves stick out of the box, so reaching for a new pair means you could inadvertantly touch several pairs and transfer bugs onto them. They should dispense one at a time keeping everythng clean inside. Make sure the vending machine works.

Story from NHS Choices

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Response from Northwick Park Hospital

Thank you for your positive comments about the care you received in A&E.

We were concerned to read of your comments regarding cleanliness and would encourage you to contact us so that we can look into this in more detail.

We have a number of projects underway to improve the environment at the hospital and improve cleanliness. We would be happy to discuss this in more detail with you.

Please contact us directly by calling 020 8869 2026. Thank you.

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