"Orthopedic area"

About: Royal Berkshire Hospital

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This is my local hospital and is normally very good and friendly but I chose to write this review based on how disappointed I was with this area. First of all it takes forever to get an appointment and when you receive one its just not what you expect. I was told by my gp about how I would be treated and it appeared by that I would get somewhere to solving my problem. It was a long wait for what seemed a short queue and in an unclean waiting room as it seemed something had leaked as well as the chairs being on the verge of breaking. Which if I'm honest with myself is a minor if the service is good. By the time I got to see the specialist they were so unfriendly and unwelcoming almost very dismissive of me because of my problem appeared minor. I wasn't taken through any of the tests I was told by my GP and they basically seemed rude with lack of solutions. Good hospital but this area let it down for me.

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Response from Royal Berkshire Hospital

Thank you for sharing your experience with us. We are very sorry that the Orthopaedic Outpatient Department did not meet your expectations. We have a problem with a leak in the ceiling in the area at the moment. We are addressing this issue as quickly as we can but it has unfortunately caused some disruption to the clinic area for which we are very sorry. We have been working really hard in trying to reduce our waiting times for our clinic appointments. Our average waiting time is below 6 weeks for an orthopaedic appointment, which is a very good access time. We are very sorry if you were waiting longer than this and would be happy to investigate why if you would like to speak to our Patient Relations team who will pass your details on to our directorate manager. Again we are sorry that you appointment did not live up to your expectations. No matter how minor or major the issue, patients should always be cared for in a professional way and we should always strive to get the very best outcome possible for our patients. Your comments will be discussed at the department's Clinical Governance meeting in June but again we would be pleased to look into the details of your appointment if you contact the Patient Relations on 0118 322 8338 or email talktous@royalberkshire.nhs.uk

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