"Just another case!"

About: Royal Liverpool University Dental Hospital

Anything else?

I was referred to the dental hospital for specialised treatment in December 2012. After at least 8 courses of antibiotics and sometimes unbearable pain I was finally seen in April. I was examined by a senior student who was pleasant and polite - they sent me for xrays. I was later reviewed by a consultant who discussed the case with the student and the course of action to be taken. I felt as though I was treated as just another case by the consultant and not a patient who was experiencing a great deal of pain. I was ushered out and told to wait for an appointment to begin treatment. I understand treatment at the dental hospital is often carried out by students which I fully appreciate, but they must remember they are dealing with real people, who feel pain.I received the appointment to start treatment in July 2013. I have recently been back to my own dentist to have the bridge sectioned as I couldn't bare the pain any longer. I was sent home and told to return 1 week later. Still in agony I returned the following day, saw another partner who discovered the extraction was incomplete and the rest of the bridge was also infected. They referred me for dental surgery in the Moss Street practice to have the remainder of the tooth and the rest of the bridge removed. Appt Monday 20th May I feel all this misery and suffering could have been avoided had I received treatment by the dental hospital sooner. I would like to know is there such a thing as an urgent dental case? This experience has left me disillusioned with 21st century dentistry. It is barbaric and damaging to one's mental and physical health. ( At least 8 courses of antibiotics!! what damage has this done to my long term health?) 6 months in pain for a couple of teeth. Unable to function effectively at work and at home. Next time I'll just opt for extraction immediately!

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Response from Royal Liverpool University Dental Hospital

Thank you for your comment. We are sorry to hear that you didn’t have a good experience with us. We have passed your comment on to senior managers but we would like to find out more so we can address your concerns. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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